Customer Service

 

Business Address, Phone and Hours

Business Address:

Prime-Stripe, Inc.
3728 Salem Rd.
Enterprise, AL  36330

Business Phone: 800-239-1370

Business Hours of Operation: Monday thru Friday from 8:00 a.m. – 5:00 p.m Central Standard Time


Security

SSL Certificate

We understand that you're concerned about the security and privacy of your online transactions. This is why we use Authorize.NET and Comodo Positive SSL to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

Return to Top

Online Payments

You can shop at www.primestripe.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

- Industry leading encryption hardware and software methods and security protocols to protect customer information.

- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/]. [www.primestripe.com] is registered with the Authorize.Net Verified Merchant Seal program.

Return to Top

Privacy Policy

We at PrimeStripe respect your privacy. We do not sell, rent or loan any information regarding our customers to any third party. This includes mailing addresses, contact information, or email lists. All information you provide to us will only be used to improve our service and product presented to you. We feel this is an important issue and want you to feel safe and confident when shopping online with us.

Return to Top

Return Policy

Contact our customer service at 800-239-1370 or sports@primestripe.com for a return authorization number. Returns will not be accepted without a return authorization number.  All items must be received in the same condition as they were received. A 15% restocking fee is applied to all products being returned with the exception of KwikGoal nets. KwikGoal nets are not allowed to be returned once the product has been opened and unbanded. Customer is responsible for all shipping charges on returns.

Return to Top

Shipping

Orders are generally shipped out within 2-3 business days after processing. If an item is on back order one of our customer service representatives will contact you at the phone number provided on your order form.

Return to Top

Terms & Agreements

All online orders are prepay only with credit cards. We accept Visa, MasterCard, American Express and Discover. A copy of a purchase order must be faxed to us at 334-347-9563 or emailed to sports@primestripe.com before we can accept and process the order. Orders are processed Monday thru Friday during our business hours from 8:00 a.m. – 5:00 p.m Central Standard Time in the order they are received. Orders are generally shipped out within 2-3 business days after processing. If an item is on back order one of our customer service representatives will contact you at the phone number provided on your order form.

Return to Top